Integrated Systems Solutions Inc.

Stress Test Load Generation

Load Generation: Generate consistent load of automated incoming voice calls (for testing IVR apps, Infrastructure and/or Agent Desktop Integrations), emails, SMS to simulate stress level.
Agent Simulation: Simulate Agent Logins to handle incoming interaction load
Monitor Performance of Customer Center IT Infrastructure
Analyze Performance Bottlenecks in Genesys Lab CTI & IVR Frameworks
100% Hosted option available – No capital investment required
Fixed Low Rate per Stress Test

Best In Class: Highly Reliable, Fully Functional Production Ready SoftPhone (in production since 2003)
Integrate with Custom Agent Desktops, IVR’s & Web based self Service applications: Automate Agent Phone Interactions by easily embedding in any agent desktops as well as
Integrating with GVP IVR & web based self service apps for optimized screen pop and outbound calling.
Integrated with 100% hosted Click2Dial, Conferencing, Voice & SMS Notifications designed to save phone bills
Highly Scaleable - Optimized to scale to 1000 plus agents.
Thin-Client SoftPhone that requires no software installation.
Lower your Cost of Ownership – SoftPhone as a hosted service at $10 per agent per month.

Reach out and notify customers, partners and employees during “moments of truth’s“ via low cost channels such as iS²’s hosted SMS & Voice notifications (developed by iS² and powered by Intelepeer).
Automated, data driven notifications that can be launched when you want them as part of your optimized process workflow
Option for party being notified to request call back from Customer Service Center when receiving notification.
Highly reliable and scaleable: 100% Hosted Solution that can be easily integrated with any internal IT application.
Helps reduce the number of more costly incoming calls from customers, partners and employees

Make it easy for your web app users to contact your call center agents by requesting an immediate one-click call back.
Reduce Hold Time: Optimize Routing of call to correct call center and agent by leveraging all available data of web session and integrating with Genesys based Routing:
1. Option 1: Transfer caller to IVR Self Service Channel
2. Option 2: Transfer caller to the correct Call Center and Agent
Reduce Talk Time and do not ask customer to repeat themselves: Optimize Screen Pop when call connects with IVR or Call Center Agent by leveraging all available data of web session.
Improve Customer Satisfaction by not asking customer to repeat themselves when transitioning from the web to the IVR or call center service channel.
Reduce 800 toll costs for calls made by users who are on your company web site.
Fully Hosted thin client solution (developed by iS² and powered by Intelepeer) that can be easily integrated in most web applications in matter of weeks.

Improve Employee Productivity by enabling one click dialing from within any application
Reduce Outbound Phone Bills by enabling Outbound dialing from within all Enterprise IT Applications (such as Outlook, Employee Directory, Agent Desktop, etc).
100% hosted and thin client solution developed by iS² and powered by Intelepeer that provides a high quality, scaleable and less cost alternative to traditional outbound dialing

Improve Employee Productivity by enabling one click conferencing from within any application – no need to remember access numbers or pins
Users can conference any number of phones with just one click on their desktop.
Reduce Outbound Phone Bills by enabling conferencing from within Enterprise IT Applications such as Outlook, Web Based Employee Directory, Agent Desktop (where it can be used to improve 1st call resolution), etc.
100% hosted and Thin Client solution developed by iS² and powered by Intelepeer that provides a high quality, scaleable and less cost alternative to traditional conferencing.

Extend your call center beyond the physical constraints, by allowing agents to indicate state/presence, and receiving calls on their mobile devices
Consider the benefits of Location Aware routing! iS² is the first and only solution to leverage GPS data from the mobile device
Monitor statistics such as Average Wait, Calls in Queue, Ports in Use, etc - All from the convenience of your mobile phone. Remote Supervision!
iS² is a Development Partner for Blackberry, Sprint, Orange, Android, and Apple, with applications currently selling
iS² can customize a mobile application to further meet your needs

Allow your customers to reach the right department, more quickly and easily - without expensive zero-outs and inter-agent transfers
Consider the benefits of Location Aware routing! iS² has the first and only solution to leverage GPS data from the mobile device
Allow customers to first interact via SMS, before speaking to a live agent. Call triage over SMS means less hold time / IVR boredom for the customer, as well as savings for the company
Visual IVR (or eIVR) technology can be implemented in various flavors, but the bottomline result is SAVINGS for your company and a much HAPPIER customer. A happier customer is FASTER to resolve!
Apps such as LucyDial are already bypassing your IVR menus and circumventing your routing. Why not offer your customers what they want, without that extra agent time overhead? Contact us to TRY this solution today!